When someone visits coventrynative.co.uk we use a third party service (Squarespace) to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This is used to understand how visitors are using the website and providing statistics for views of products and pages. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Squarespace to make any attempt to find out the identities of those visiting our website.
When you buy a product from coventrynative.co.uk, we retain a digital copy of the order for accounting purposes. The information contained within the order (your name, delivery address, e-mail and contact number) is processed by us or the original maker of the item purchased dependent on our sales agreement. By placing an order, you are agreeing to this. This information is used by the makers for the sole purpose of processing and dispatching the order. They will not hold the information for any marketing purposes and will not share or trade these details with any other party.
The only time we or they may share your details is for the fulfilment of an order or transaction. For example, payments made through coventrynative.co.uk are processed via PayPal, Apple Pay or Stripe (BACS) so you might want to read their privacy statements also. Parcels are normally delivered by Royal Mail although we might use different providers depending on variable reasons and it will be necessary to share your details with these affiliates in order to complete the transaction successfully. By placing an order, you are agreeing to this. Please be assured that this information is treated as fully confidential and aside from this, or unless required by law, we never release your personal details to third parties for mailing, marketing or any other purpose.
As part of the registration process for our newsletter, we collect personal information. We use that information to tell you about stuff that we think might be interesting to you. We do not disclose e-mail lists with other organisations or businesses. You are only subscribed to the mailing list if you complete the form asking to be subscribed. You are not subscribed to the mailing list by placing an order.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to firstname.lastname@example.org and we will assist you with any requests.
We reserve the right to update this policy at any time, we would advise you to read it and ensure you are happy with it before purchasing. This policy was last reviewed in May 2019 and will be reviewed and updated accordingly.